Refund policy
Returns and Exchanges: The 30-Day Return Policy
- If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order.
- Please ensure that the returned items are unused, in their original condition, and with all tags and packaging intact.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at customer-service@khunprema.com or through our Contact Us page.
- Include your order number, the reason for the return, and any relevant details.
Refund or Exchange:
- Upon receiving and inspecting the returned items, we will process a refund or exchange based on your preference.
- Refunds will be issued to the original payment method within 5-7 business days.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, and we may provide a prepaid return label for the damaged item.
At Khun Prema, we value your satisfaction and are here to assist you. If you have any questions or concerns regarding our shipping and returns policies, please do not hesitate to reach out to our dedicated customer service team.