At Khun Prema, we strive to provide you with an exceptional shopping experience from start to finish. Our commitment extends beyond offering high-quality products; we also want to ensure that your order reaches you promptly and that you are completely satisfied with your purchase. To help you understand our shipping and returns policies, please read the information below.

Shipping Information:

• Order Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays). Custom or personalized items may require additional processing time.

Shipping Options:

• We ship all orders using exclusively Thailand Post with Tracking number.
• Shipping costs are calculated at checkout based on your location and the size of your order. Each country has different shipping cost.

Shipping Confirmation:

• Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

International Shipping:

• We proudly offer international shipping to bring our products to customers around the world. International shipping costs and delivery times vary depending on the destination.

Returns and Exchanges: The 30-Day Return Policy

• If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order.
• Please ensure that the returned items are unused, in their original condition, and with all tags and packaging intact.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at customer-service@khunprema.com or through our Contact Us page.
• Include your order number, the reason for the return, and any relevant details.

Refund or Exchange:

• Upon receiving and inspecting the returned items, we will process a refund or exchange based on your preference.
• Refunds will be issued to the original payment method within 5-7 business days.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, and we may provide a prepaid return label for the damaged item.

At Khun Prema, we value your satisfaction and are here to assist you. If you have any questions or concerns regarding our shipping and returns policies, please do not hesitate to reach out to our dedicated customer service team.

Thank you for choosing Khun Prema!